Return policy

We value our customers and want to ensure you’re completely satisfied with your purchases. If, for any reason, you are not happy with your order, please follow the guidelines below:

Return Policy:

Time Frame: All items can be returned within 30 days of receiving your shipment. Items returned after 30 days will not be accepted.

Condition of Items: Products should be returned in their original packaging, with tags attached, and in unworn, unwashed, and undamaged condition.

Non-Returnable Items: For hygiene reasons, we do not accept returns or exchanges on undergarments, swimwear, and cosmetics, unless they are defective or faulty.

Return Process:

Contact our customer service team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.

Our team will respond with return instructions, including where to send the item(s).

Once we receive and inspect the returned item(s), we will notify you about the status of your return request.

Refund Policy:

If your return is approved, we will initiate a refund to your original method of payment.

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Please allow a few days for the refund to be processed by your bank or credit card company.

If your return is not approved, our customer service team will contact you with further information.

Exchanges:

At this time, we only offer exchanges for the same item in a different size or color. If you wish to exchange an item for a different one, please return the original item and place a new order.

Faulty or Damaged Items:

If you received a faulty or damaged item, please contact us immediately at [email protected].

If you have any questions or concerns about your return or refund, please contact us at [email protected].